Refund and Return Policy

OVERVIEW

Our refund and returns policy lasts 15 days on all customized items. If 15 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange on the customized item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

If you haven’t received a refund, be sure to check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@intelitees.com.

SALES ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email notification to customerservice@intelitees.com. Mail your item to:

Intelitees.com

PO Box 1694

Wake Forest, North Carolina, USA 27588

SHIPPING RETURNS

To return your product, you should mail your product to: PO Box 1694, Wake Forest, NC, USA 27588.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. And depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.